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Service packs

Four starting points.
One custom fit.

Each pack is a proven foundation we customize to your business. Faster than building from scratch. Better fit than any off-the-shelf tool.

Pack 01

Operations Audit

The low-risk entry point. We map your processes, find the bottlenecks, and hand you a concrete recommendations doc — all in one week.

Best first step for any project
Custom quote
No hourly billing. No surprises.
1 week
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Sample use cases

Healthcare clinic

Audit intake, scheduling, and billing workflows — identify where staff time is being lost and what to fix first.

Freight broker

Map the load booking and carrier communication process to find where manual steps are slowing down dispatch.

Professional services firm

Review client onboarding, project tracking, and invoicing to build a roadmap for automation and software fixes.

What's included

  • 2 discovery sessions (1hr each) with key stakeholders
  • Full process map of your current operations
  • Bottleneck and waste identification
  • Prioritized recommendations doc (PDF + live doc)
  • Estimated ROI for each recommended fix
  • 30-min debrief call to walk through findings

What's not included

  • Implementation of any recommendations
  • Software or tool procurement
  • Ongoing support after delivery
  • IT infrastructure review

Expected outcomes

  • Clear picture of where time and money are being lost
  • Prioritized fix list — no guessing what to tackle first
  • A concrete roadmap for your next investment (software, automation, or both)
  • Confidence that any next step is the right one
What affects the scope: The base pack covers businesses up to 30 people and 5 core workflows. Larger teams or more complex operations may require an extended scope — we'll confirm in your strategy call before scoping.

Pack FAQ

Do I need to prepare anything before the audit?
No prep required. We'll send a short pre-call questionnaire to gather basics. During discovery sessions, we ask the questions — you just talk through how work gets done today.
Can the audit lead directly into an implementation project?
Yes — and many clients do exactly that. The recommendations doc becomes the spec for a follow-on project. If you move into a follow-on pack, the audit fee applies as a credit toward the project.
Can the audit credit roll into a follow-on project?
Yes. The first 5 clients get a special founding rate in exchange for a testimonial after delivery. Spots are limited. Book a call to claim yours.
Ready to start with the Operations Audit?

Book a free 30-min call. We'll confirm fit and get your proposal over within 24 hours.

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Pack 02

Analytics & Dashboard

One dashboard that shows you exactly how your business is performing — pulling from all your existing tools, updating automatically.

Custom quote
Scope confirmed before you pay.
~3 weeks
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Sample use cases

Real estate brokerage

Live dashboard showing pipeline value, agent performance, and deals by stage — pulling from your CRM automatically.

Clinic operations

Daily view of appointment fill rates, revenue per provider, and no-show trends — updated every morning.

Logistics company

Real-time load status, on-time delivery rates, and margin per lane — across all your dispatch data.

What's included

  • KPI discovery and definition session
  • Data source connections (up to 4 tools)
  • Custom dashboard design and build
  • Automated refresh and alert setup
  • Training session for your team
  • 30 days of post-launch support

What's not included

  • More than 4 data source connections (add-on)
  • Data cleaning or historical data migration
  • Ongoing dashboard maintenance (available as retainer)
  • BI tool licenses (Metabase, Looker, etc. — client-procured)

Expected outcomes

  • Single source of truth for business performance — no more spreadsheet patchwork
  • Faster decisions based on real-time data
  • Early-warning alerts before small problems become big ones
  • Less time spent pulling reports manually each week
What affects the scope: Number of data sources, complexity of the metrics, whether custom data pipelines are needed, and dashboard tool choice. We confirm all of this before scoping.
Ready to see your business clearly?

Book a free 30-min call. We'll identify your most important KPIs and confirm your data is dashboardable.

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Pack 03

Tailored Software Build

When nothing off-the-shelf fits, we build it. Internal tools, client portals, and custom apps — built for exactly how your business works.

Custom quote
Scope confirmed before you pay.
4–8 weeks
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Sample use cases

Client portal

A branded portal where your clients log in, see project status, upload documents, and communicate — without emailing back and forth.

Internal operations tool

Custom job-tracking, scheduling, or dispatch software that replaces a spreadsheet your team has outgrown.

Custom app for your workflow

A purpose-built tool configured to your exact business process — not a generic SaaS you're bending to fit.

What's included

  • Scoping sessions + requirements doc
  • UI/UX design for all screens
  • Full-stack development
  • Integration with your existing tools
  • QA testing across devices and browsers
  • Deployment and handoff documentation
  • 30 days of post-launch support

What's not included

  • Consumer iOS/Android apps
  • Enterprise-scale deployments (1,000+ users)
  • Ongoing feature development (available as retainer)
  • Server infrastructure costs (client-managed)

Expected outcomes

  • A tool your team actually uses — because it fits how you work
  • Elimination of the spreadsheet or workaround it replaces
  • Faster turnaround on the process it supports
  • A system you own — no vendor lock-in, no per-seat pricing surprises
What affects the scope: Number of screens and features, complexity of business logic, number of integrations, and whether a design system needs to be built from scratch. We scope everything before you commit.
Have something specific in mind?

Book a call and walk us through it. We'll tell you honestly what it takes to build it right.

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Pack 04

Website Design & Build

A custom website that reflects your business — not a template everyone else is using. Designed, built, and easy for you to update.

Custom quote
Optional ongoing support available.
2–4 weeks
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Sample use cases

Professional services firm

A clean, credibility-building website that clearly communicates what you do, who you serve, and how to get started.

Healthcare clinic

Patient-facing site with location info, services, insurance accepted, and online appointment booking integration.

B2B business launch

A new company site built fast — designed to convert visitors into leads with clear messaging and one primary CTA.

What's included

  • Custom design (not a template)
  • Up to 8 pages designed and built
  • CMS setup so you can edit content yourself
  • Mobile-responsive across all devices
  • Basic SEO setup (meta tags, semantic HTML, schema)
  • Contact form with email delivery
  • 30 days of post-launch support

What's not included

  • Copywriting (we can recommend partners)
  • Photography or custom illustrations
  • E-commerce over 100 products
  • Ongoing SEO or marketing services
  • More than 8 pages (add-on)

Expected outcomes

  • A site that looks and feels like your business — not every other company in your industry
  • Fast load times and clean mobile experience
  • Easy for non-technical team members to update
  • A foundation you can grow — add features and pages as your business grows
What affects the scope: Number of pages, complexity of design, whether a CMS integration is needed, and any special functionality (booking, intake forms, portals). Ongoing maintenance retainer pricing is scoped per project.
Ready for a website that actually fits?

Book a call and tell us what you have today. We'll show you what's possible.

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Scope boundaries

What we don't do.

We'd rather be honest upfront than take on something we can't do well.

Mobile apps

Consumer iOS/Android apps. We build web-based tools, not native mobile apps.

Enterprise rollouts

Deployments for 1,000+ employees. We're built for small and mid-sized teams.

Marketing & SEO

Paid ads, content marketing, or SEO campaigns. We build the systems, not the campaigns.

Large e-commerce

E-commerce platforms with more than 1,000 SKUs. Smaller storefronts are fine.